PACKAGES

PACKAGES

  • Guaranteed Level of Service
  • Direct Line Technical Support (250-CARE)
  • 24/7 Server and Network Monitoring via ReachOut®
  • Block of Hours for Projects and Support Not Covered in MSP
  • Data Backup Verification and Support* ,**
  • Basic Software licensing **
  • Regular Server Maintenance and Support* , **
  • Internet and WAN Connectivity**
  • Office 365 Support**
  • Microsoft® Azure® Support**
  • Onsite Support* , **
  • Licensing and Warranty renewal support* , **
  • HelpDesk ReachOut Support over the phone/email included**
  • New User Set Up and Deployment (fixed fee)**

BASIC

PLAN

GOLD

PLAN

PLATINUM

PLAN

BASIC

PLAN

GOLD

PLAN

PLATINUM

PLAN

Guaranteed Level of Service

Direct Line Technical Support (250-CARE)

24/7 Server and Network Monitoring via ReachOut®

Block of Hours for Projects and Support Not Covered in MSP

Data Backup Verification and Support* ,**

Basic Software licensing **
Regular Server Maintenance and Support* , **
Internet and WAN Connectivity**
Office 365 Support**
Microsoft® Azure® Support**
Onsite Support* , **
Licensing and Warranty renewal support* , **
HelpDesk ReachOut Support over the phone/email included**
New User Set Up and Deployment (fixed fee)**
* Additional cost per Server, Virtual Machine, and network endpoints not considered users
** Services are available under the Gold and Basic plans, but not included in monthly flat rate
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